Shipping policy


Shipping Policy – Ovastore.in

 

At Ovastore.in, we are committed to delivering your orders in a timely, safe, and efficient manner. Please review our shipping policy below to understand how we handle deliveries.

1. Shipping Coverage

We currently ship across India. For international shipping, please contact our customer support at [support@ovastore.in] before placing your order.

2. Order Processing Time

  • All orders are processed within 1–2 business days (excluding Sundays and public holidays) after receiving payment confirmation.

  • You will receive an order confirmation email and tracking details once your order has been dispatched.

3. Shipping Time & Delivery

  • Standard Delivery: 3–7 business days (depending on your location).

  • Express Delivery: 1–3 business days (available in select cities at an extra charge).

Note: Delivery times may vary due to unforeseen circumstances such as weather conditions, courier delays, or high demand periods.

4. Shipping Charges

  • Free Shipping on orders above ₹[Insert Amount].

  • Orders below ₹[Insert Amount] will be charged a flat shipping rate of ₹[Insert Rate].

  • Express Delivery charges will be calculated at checkout based on your location.

5. Courier Partners

We work with trusted logistic partners such as Delhivery, Blue Dart, DTDC, and India Post to ensure reliable and timely delivery of your orders.

6. Tracking Your Order

Once your order is shipped, a tracking number and link will be shared via email or SMS. You can also track your order anytime under the "My Orders" section of your Ovastore account.

7. Delays & Exceptions

While we strive to ensure on-time delivery, Ovastore.in is not liable for shipping delays caused by:

  • Incorrect or incomplete shipping addresses

  • Unavailability of recipient

  • Natural disasters or strikes

  • Logistic partner delays

Please ensure your delivery address and contact details are accurate at checkout.

8. Undelivered or Returned Orders

If a shipment is returned due to an incorrect address, refusal, or unavailability, we will contact you to re-attempt delivery. Additional shipping fees may apply.

9. Damaged or Missing Items

If your order arrives damaged or is missing items, please contact us within 48 hours of delivery at support@ovastore.in with photos and order details. We’ll resolve the issue promptly.

10. Contact Us

For any shipping-related questions or concerns, feel free to reach out to us at:

📧 Email: support@ovastore.in
🕒 Hours: Mon–Sat, 10 AM – 6 PM